Many of our customers rely on the convenience and wealth of information available on the French Gerleman website, so we’re always focused on anticipating what enhancements will bring value and save time. Today, we are excited to announce the latest tool we have put in place to accomplish this – live chat!
Live chat offers yet another way for customers to connect with the experts at French Gerleman and get answers to questions on a wide range of topics. Not in a place where you can pick up the phone and call? Have an urgent matter that can’t wait for an email response? Simply prefer to communicate this way? Live chat is there for you!
A dedicated live chat team here at French Gerleman will offer you online customer service and sales support. These are folks who are industry veterans with years of experience with the products, manufacturers and services we offer. They are knowledgeable and ready to answer your questions regarding:
- Product or Technical Questions
- Order Status
- Inventory Availability
- Delivery Information
- Return Requests
- Ordering Online
- And More!
Customers will have the ability to access the live chat feature from our website by simply clicking on the box which will be available on every page near the bottom footer. This service will be available during our regular business hours.
If you have a non-urgent question that you’d like to ask through the chat feature on the website during non-business hours, you may leave a comment. Questions left after hours will be answered in the order they are received on the next regular business day. As always, our 24-hour emergency help line remains available for immediate assistance with emergency parts or technical support.
We look forward to welcoming you to chat with us live at frenchgerleman.com. As always, please feel free to reach out to your Account Manager or contact us with any questions you may have on this new feature.